Restaurant Server - Dollywood's DreamMore Resort & Spa - Part Time Year Round

All Career•Pigeon Forge, TN

10h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Restaurant Server for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Server will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide prompt, courteous service throughout our Guests’ dining experience. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Takes food orders, serves food, and answers Guest questions about menu items and pricing Performs side work, including but not limited to rolling silverware, preparing items for the next day’s service, and maintaining dining room cleanliness Serves food that complies with expected quality, quantity, and presentation while following state and local health code requirements Performs related cash handling procedures when applicable Assists with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as needed Greets each Guest cordially; treating each Guest as an individual Provides continuous service and attention to detail; thanking Guests when presenting the check to ensure Guest satisfaction Willingness to work at different locations on Park Learns about park operations to answer guest questions concerning Park layout and menu item availability Understands and practices safe food handling at all times Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests Follows all procedures/standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner Responsible for completing credit card transactions in compliance with the Payment Card Industry Security Standards Management reserves the right to change and/or add to these duties

Requirements

6 months of previous job-related experience, Preferred
Must be able to obtain food and alcoholic beverage server certification
Must be at least 21 years old
Basic computer knowledge and usage preferred
Must pass a pre-employment background check and drug test
Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to tolerate a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to work outdoors
Able to move about in confined areas
Able to stand, balance, kneel, stoop and bend to maintain clean work environment and serve guests
Able to see near and far to safely operate equipment and negotiate work environment
Able to reach high and low to get supplies
Able to make decisions by analyzing information allowing on-the-spot correction of Guest concerns
Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and work outdoors
Able to tolerate approved Ecolab detergents and chemicals necessary to clean/sanitize equipment and environment
Able to remain calm while handling a large number of guests at one time, changes in work schedule and job assignments
Must be able to lift 30 lbs with or without 2-person lift; 30+ lbs require a 2-person lift
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must comply with all Health Dept., ServSafe, and Company regulations pertaining to safe food handling procedures
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

6 months of previous job-related experience, Preferred
Basic computer knowledge and usage preferred

Responsibilities

Takes food orders, serves food, and answers Guest questions about menu items and pricing
Performs side work, including but not limited to rolling silverware, preparing items for the next day’s service, and maintaining dining room cleanliness
Serves food that complies with expected quality, quantity, and presentation while following state and local health code requirements
Performs related cash handling procedures when applicable
Assists with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as needed
Greets each Guest cordially; treating each Guest as an individual
Provides continuous service and attention to detail; thanking Guests when presenting the check to ensure Guest satisfaction
Willingness to work at different locations on Park
Learns about park operations to answer guest questions concerning Park layout and menu item availability
Understands and practices safe food handling at all times
Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
Follows all procedures/standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
Responsible for completing credit card transactions in compliance with the Payment Card Industry Security Standards
Management reserves the right to change and/or add to these duties