Restaurant Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Springfield, IL

19h•Onsite

About The Position

This position involves the service of food and/or beverage, including order-taking and delivery, in a friendly, courteous, helpful, timely, and professional manner to ensure a high level of guest satisfaction. The role requires adherence to all company policies, safety procedures, and health standards, operating within a hotel environment that runs 24/7, necessitating flexibility in shift days, starting times, and weekly hours. The server is also responsible for maintaining a neat, clean, and well-groomed appearance.

Requirements

Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card or in the process of being certified.
Hold a valid TABC license.
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment, e.g., coffee maker.

Responsibilities

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.
Handle tasks in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Check station before, during and after shift for proper set-up and cleanliness.
Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
Retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any desert items or specialty coffees.
Supplement the bus help in clearing and resettling the tables.
Perform all assigned side work to include replenishing condiments and restocking.
Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
Present the check to guest promptly.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
Provides for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well groomed appearance.
Perform any related duties as requested by supervisor/manager.
Assists other Restaurant Personnel when needed.