Restaurant Server

About the position

Pacific Hospitality Group is seeking a dedicated individual to join our team in providing exceptional dining experiences for our guests. The role involves assisting guests in selecting food and beverages, entering orders into the POS system, and maintaining cleanliness in the work areas. The ideal candidate will ensure compliance with food handling and safety guidelines while delivering high-level service to enhance guest satisfaction.

Responsibilities

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations.
• Completes side work before, during and after shift.
• Provides guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.

Requirements

• One year of food service experience, preferably in a hotel/resort environment.
• Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette.
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction.

Nice-to-haves

• Valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment.
• Ability to learn and use POS computer systems used at the hotel.