About the position
Under the general guidance of the F&B Leadership team, assist in ensuring efficient service of all food in the venue and provide guests with exceptional service by assisting and supporting the wait staff.
Responsibilities
- Must love and support their TEAM!
- Must love and take care of guests!
- Must say 'yes' and 'thank you' often!
- Assist, support and work with bartenders and waiters.
- Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager when necessary to ensure customer satisfaction.
- Follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
- Expedite the service of food from the kitchen to restaurant and pick-up dirty glassware and plates and replace with clean silverware and glassware.
- Run all food from the kitchen to assigned table station and other stations as needed.
- Always use position numbers.
- Receive food and place hot food into warmers and cold food and salads into reach-ins.
- Keep warmers/refrigerators clean throughout the shift.
- Understand the order taken and any changes to the menu.
- Be aware of all upcoming orders and status of tables expecting food.
- Clean and sanitize all china, glassware, silverware, flatware, pots and pans in the hotel.
- Ensure restaurant has the requisite amounts of the above to properly open their shifts and that there are sufficient racks in which to place dirty dishes, silver, pots, and pans.
- Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
- Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
- Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
- Ensure order of restaurant and cleanliness in accordance to health and safety regulations.
- Refill beverages.
- Maintain knowledge of all menus within the hotel.
- Provide friendly, courteous and professional service at all times.
- Remove all glasses, plates, utensils, and napkins from tables.
- Ensure standards and guest requirements are met at all times.
- Prepare tea, coffee, water, and soft drinks.
Requirements
- High School Diploma or equivalent required.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
- Must have an exceptional personality and hospitality driven attitude.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Must be able to stand or walk a minimum eight-hour shift.
- Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
