Restaurant Server Assistant

Arbor Lodging•Rosemont, IL

4d•$15

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Server Assistant / Busser plays a vital role in supporting the dining experience by assisting servers, maintaining cleanliness and organization of the dining area, and ensuring guests’ needs are met promptly and professionally. This position requires strong teamwork, attention to detail, and a positive attitude to help create a smooth, enjoyable dining experience for all guests.

Requirements

Excellent customer service skills
Strong interpersonal skills with the ability to engage with guests and coworkers professionally
Ability to work in a fast-paced environment
High school education or related experience
Must obtain and maintain any required certifications

Responsibilities

Assist servers by delivering food and beverages to tables as needed
Clear and reset tables promptly, including removal of soiled dishes, glassware, silverware, and trash
Maintain cleanliness and organization of dining areas, service stations, and back-of-house support areas
Refill and prepare water, beverages, bread, condiments, and other necessities as appropriate
Set up tables with clean linens, silverware, and glassware according to standards
Support opening and closing duties, including preparing service stations and cleaning at end of shift
Communicate effectively with servers, kitchen staff, and management to ensure efficient service flow
Provide a warm, friendly, and professional presence to guests, responding to basic requests or directing them to the appropriate team member
Maintain knowledge of hotel facilities and services to assist guests when needed
Follow all safety, sanitation, and company policies and procedures
Demonstrate a professional and positive attitude toward guests and fellow associates
Ability to lift up to 50 lbs. and walk, sit, or stand for extended periods of time
Ability to lift, pull, and push moderate weight
Additional tasks may be assigned at any given time