Restaurant Reservations Coordinator (Seasonal)

Oetker Hotels•Palm Beach, FL

39d

About The Position

The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Missions : The Dining Experience Coordinator is responsible for managing all incoming calls related to the hotel’s dining outlets, making reservations, providing menu and outlet information, and processing in-room dining orders. This role ensures seamless guest service by accurately entering orders into the POS system and coordinating with relevant departments to deliver an exceptional dining experience.

Requirements

Strong verbal communication skills with a clear, pleasant phone demeanor.
Proficiency in POS systems and reservation software (training provided).
Ability to multitask and manage high call volumes while maintaining accuracy.
Excellent organization, attention to detail, and guest‑focused mindset.
Flexibility to work weekends, holidays, and varying shifts based on business needs.

Nice To Haves

Previous experience in hospitality, call center, or guest service role preferred
Food & Beverage experience a plus.

Responsibilities

Answer all incoming calls related to hotel dining outlets in a professional, courteous, and timely manner.
Provide information about restaurant hours, menus, special events, dress codes, and general outlet details.
Make dining reservations using the hotel’s reservation software, ensuring accuracy in guest details, preferences, and special requests.
Maintain an organized reservations system, ensuring proper guest flow and capacity management.
Communicate closely with outlet managers and teams regarding special requests.
Answer all internal guest calls for In-Room Dining in accordance with hotel service standards.
Guide guests through the menu when needed, offering recommendations and answering questions.
Accurately enter all food, beverage, and amenity orders into the POS system, ensuring correct modifiers, timing, and delivery details.
Communicate special requests, dietary needs, and timing expectations to the culinary and service teams.
Ensure all orders meet hotel quality and accuracy standards before dispatching to service staff.
Maintain up‑to‑date knowledge of all menus—including seasonal changes, allergens, ingredients, and promotions.
Use POS, reservation platforms, and internal communication systems efficiently and accurately.
Assist with maintaining reservation reports, outlet call logs, and guest preference notes.
Ensure all guest interactions are properly documented when required.
Uphold hotel service standards, delivering warm, genuine, and attentive guest service.
Demonstrate knowledge of hotel facilities, amenities, promotions, and events to assist guests effectively.
Handle guest concerns or complaints with professionalism and escalate when necessary.