Restaurant Repair Technician

Colliers International Valuation & Advisory Services•West Memphis, AR

About The Position

Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. The Mobile Restaurant Technician provides both preventative and reactive support for restaurants throughout the region. The position is responsible for ensuring the restaurant kitchen equipment and related building support systems meet all performance specifications in the prescribed market area through reactive and preventative maintenance support.

Requirements

Technical trade school with relevant experience and technical acumen.
Minimum of 5+ years of building-related trade experience.
Proven technical, vocational, or on-the-job training in at least one of the following areas: repair of sealed refrigeration HVAC systems, electrical, mechanical, process controls, and mechanical power transmissions.
Experience in service work for kitchen equipment, construction, and/or facilities management.
Current EPA Universal certification.
Must possess and maintain a valid State of driver’s license and proof of insurance.
Evidence of safe driving record as exhibited in a required MVR.
Ability to safely drive/operate company vehicles to and from various properties.
Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required.
Ability to read diagrams and schematics.
Ability to work non-business hours when required.
Excellent oral and written communication skills.
Good computer skills in Microsoft Word, Excel, and capability to use proprietary mobile application to capture service.
Ability to take initiative and recognize a need to act without prompting from supervisor.
Unwavering positive service attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to Operators and vendors.
100% travel within market area.
Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments).
Lift, carry, pull, or push 50 lbs.
Climb stairs, step stools, or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel, or crawl frequently during the course of a day.
Spend extended periods of time standing.
Bend over to pick up items from ground level, turn from side to side.
Walk on even or uneven surfaces frequently during the course of a day.
Use arms, wrists, and hands to grasp, squeeze, manipulate, or operate machinery frequently during the course of a day.
Tolerate changes in weather and be able to complete tasks inside and outside.

Nice To Haves

State-issued electrical and/or HVAC license. Not required, but highly valued.

Responsibilities

Support restaurant Operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems.
Respond to all store Operators’ inquiries and complaints, verify problems, and take necessary corrective actions within the prescribed response times based on service level of request.
Properly troubleshoot, diagnose, repair, and install/remove commercial kitchen equipment, including cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems.
Communicate with manufacturers as needed to help with diagnoses and parts identification.
Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite.
Install all parts ordered for the Operators in a timely and professional manner and in line with established service level agreements.
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
Maintain the ability to support on-call emergency response.
Follow safe work practices and accident prevention procedures.
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
Maintain productivity levels in accordance with company standards.
Ensure completion of onboarding process and training.
Monitor and support continuous training and certifications by Chick-fil-A OEMs and update partner on program process changes.
Engage with Chick-fil-A’s equipment partners (suppliers, manufacturers, vendors) and any programs impacting assets within the CSN scope of services.
Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.