Restaurant Repair Technician

Colliers International • Memphis, TN

107d

About The Position

The Regional Restaurant Service Technician provides both preventative and reactive support for Chick-fil-A restaurants throughout the region. This position will be dedicated to Chick-fil-A restaurants. The position is responsible for ensuring the restaurant kitchen equipment and related building support systems meet all performance specifications in the prescribed market area through reactive and preventative maintenance support. The role is based in Memphis, TN, covering surrounding areas including Horn Lake & Southaven, MS; Collierville, Lakeland, Bartlett, and Germantown, TN.

Requirements

• Must be legally able to work in the United States
• High School Diploma or GED equivalent
• Technical Trade School with relevant experience and technical acumen
• Minimum of 5+ years of related trade experience in service work for kitchen equipment, construction, and/or facilities management
• Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required
• Ability to read diagrams and schematics
• EPA Universal Certification (Hydrocarbon Refrigerant Certification a plus HC 'A3' & HFO 'A2L')
• State Issued Electrical and/or HVAC Licensed not required, but highly valued
• Excellent oral and written communication skills
• Good computer skills in Microsoft Word, Excel and with the ability to use proprietary mobile application to capture service
• Ability to take initiative and recognize a need to act without prompting from supervisor
• Unwavering Positive Service Attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to CFA Operators and Vendors
• Must possess and maintain a valid State issued driver's license and proof of Insurance
• Ability to Drive/Operate company vehicles to and from various properties
• 100% Travel within market area
• Ability to operate an asset without direct supervision
• Willing to carry and utilize company or emergency phone when required
• Computer proficient, able to learn company software programs
• Able to speak, read and write English competently.

Responsibilities

• Support restaurant operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Properly troubleshoot, diagnose, repair and install/remove Commercial Kitchen Equipment, including cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite.
• Install all parts ordered for the operators in a timely and professional manner and in line with established service level agreements.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.
• Ensure completion of onboarding process and training.
• Monitor and support continuous training and certifications by Chick-fil-A OEM's and updates partner on program process changes.
• Engage with Chick-fil-A's equipment partners (Suppliers, Manufacturers, Vendors) and any programs impacting assets within the CSN scope of services.
• Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.

Benefits

• Competitive salary
• Full range of health benefits
• Vacation plan
• 401K
• Other benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees