Restaurant Part Time Team Member

Chick-fil-A•Covington, LA

30d•$10 - $12

About The Position

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes: Ensuring Operational Excellence in the following areas by Following Chick-fil-A standards, recipes, and systems Adhering to food safety standards and organizational safety standards for a specific area and position Seeking excellence in food quality Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position Holding oneself accountable for thinking Customer First Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer Demonstrating and teaching 2nd Mile Service by: Making it Personal by using names and sharing a warm welcome and fond farewell Being Proactive by checking in and anticipating customer's needs Being Generous by surprising and delighting customers with food, fun, and more Upholding a standard of Attentive & Friendly Team Members by: Paying attention to details and considering Customer impacts and impressions Delivering Core 4 in each customer interaction Recovering quickly when a customer has had an unsatisfactory experience Embrace leading and caring for oneself, each other, and the Restaurant by: Demonstrating and upholding Chick-fil-A Covington Highway 21 Values: Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment. Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others. Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions. Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us. Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Must be available on Saturdays
Have self-awareness in how our actions can affect customer and teammates
Choose a positive attitude in all expected and unexpected situations
Assume that others have good intentions and not place blame
Learn to understand and regulate your own emotions to relieve stress
Follow handbook policies
Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
Engage with customers and team using Winning Hearts Every Day strategy expectations
Reliably attend shift on time and is prepared to serve
Be friendly, considerate and genuine toward guests and teammates
Put in the effort to get to know your teammates

Responsibilities

Following Chick-fil-A standards, recipes, and systems
Adhering to food safety standards and organizational safety standards for a specific area and position
Seeking excellence in food quality
Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
Holding oneself accountable for thinking Customer First
Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
Making it Personal by using names and sharing a warm welcome and fond farewell
Being Proactive by checking in and anticipating customer's needs
Being Generous by surprising and delighting customers with food, fun, and more
Paying attention to details and considering Customer impacts and impressions
Delivering Core 4 in each customer interaction
Recovering quickly when a customer has had an unsatisfactory experience
Demonstrating and upholding Chick-fil-A Covington Highway 21 Values
Take care of Cash, Equipment, Products and Premise
Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
Be aware of organization's goals and how you contribute to those
Proactively communicate with other team members in daily operations
Utilize and actively checks communication channels
Proactively communicate issues to leadership team as they arise
Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
Learn from mistakes and encourage others to as well
Ask for feedback and guidance from Leaders to build skills
Pursue personal excellence
Be open minded to changes made by the leadership team
Be flexible with roles and tasks