Restaurant Operations Manager

First Watch Restaurants, Inc. • Dunwoody, GA

9h • Onsite

About The Position

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. This includes providing great customer service and amazing food. Managers are hired to coach and develop team members who, in turn, fall in love with serving others, thus continuing the beautiful cycle of restaurant life. First Watch has immense pride in its food and does not subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

Requirements

• Passion for serving others
• Certified in food safety
• Supervisory skills
• Ability to coach and develop team members
• Understanding of restaurant sales and traffic goals
• Ability to respond with a sense of urgency to customer and employee concerns
• Ability to communicate and take ownership of repair and maintenance issues
• Experience in scouting and interviewing candidates
• Ability to secure company assets including computers, point of sale, security systems and equipment
• Understanding of all positions within a restaurant
• Ability to address inappropriate behavior and investigate as needed
• Ability to account for daily revenues and deposits
• Proficiency in completing administrative duties and required paperwork

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commitments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Benefits

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program
• Quarterly bonus payment based on restaurant's performance
• Life Insurance
• Short Term Disability
• Long-Term Disability
• Dental
• Vision
• Health Insurance
• Bright Horizon - back up child and elder care
• Spot Insurance
• Supplemental Insurance (accident, critical illness, indemnity)
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees