Restaurant Operations Manager

First Watch Restaurants, Inc.•Boston, MA

About The Position

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues. We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

Responsibilities

Learns and supports our You First culture and core values
Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
Understands that we source great food for a reason and that our recipes must be followed
Knows the restaurant sales and traffic goals – and works to exceed them
Coaches and observes the First Watch Five Steps of Service being implemented at every table
Understands the background story of our 10 Commitments – and puts them into action
Responds with a sense of urgency to both customer and employee concerns
Communicates and takes immediate ownership of repair and maintenance issues
Is certified in food safety – and identifies and coaches in all areas of safe food handling
Is continuously scouting for and interviewing candidates to join our team
Keeps our company assets secure; including computers, point of sale, security systems and equipment
Understands the key responsibilities of every position in the restaurant
Puts an immediate stop to any inappropriate behavior, investigates as needed
Trains, coaches, and develops team members daily
Recognizes performance that goes above and beyond
Accounts for all daily revenues and deposits
Completes our admin duties – and gets required paperwork in on time

Benefits

One Shift - No Night Shifts. Ever.
Opportunity to grow your career with a great company and great people!
24/7 Employee Assistance Program
401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)
As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
Life Insurance
Short Term Disability
Long-Term Disability
Dental
Vision
Health Insurance
Bright Horizon - back up child and elder care
Spot Insurance
Supplemental Insurance (accident, critical illness, indemnity)
Meal Discount
Complimentary premium access to the Calm App, plus 5 gift subscriptions
Unlimited access to medical and behavioral telemedicine through Cirrus MD
Tuition Reimbursement & High School Diploma Program
Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
Childcare Discount Program
Paid Time Off (PTO)
Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment