Restaurant Manager

Highgate Hotels•Chicago, IL

About The Position

The overall objective and purpose of the Food and Beverage Outlets Manager is to provide leadership and management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local F&B and hotel guests. This position oversees management, budget and operation of the food and beverage service establishment, and maintains a close liaison with the kitchen and catering sales department to ensure maximum profitability.

Requirements

Bachelor's degree in Business or related training equivalent - required
Minimum of 5 experience in Front of House, fine dining Food & Beverage operations - required
3+ years of relevant work experience in a similar scope and title - required
Experience within luxury brand/markets- required
Manager food safety certification and TIPS training certification - preferred or attained within 30 days
Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the company Assistant F&B Outlet Managers
Strategic bus i ness leader - W or k s strategicall y to devise plans in a l ignment w ith organizational goals .
Cultivates engagement - Builds loyalty to the compan y and not to themselves .
Proven abil i ty to hos t/ fac il itate effective meetings , mot i vate teams to produce results within tight timeframes, w h il e s i multaneousl y managing several projects .
Generates a l ignment - Ensures proper t i me and effort is spent to build high-level performance and consistency throughout collect i on .
L eads w ith courage - Provides a culture of accountability
E x ecution of p l ans - U t ilizes our s y stems , too l s and resources to accomplish results and ach i eve goa l s .
Kno w ledge of Database software , I nternet software , Inventory software , Order processing s y stems , Spreadsheet software and W ord Process i ng software .
M ust possess e x cellent computer s k ills , including M icrosoft W ord , E x cel , and Out l oo k
Re q uires good communication skills , both verbal and w r i tten
Ab il i ty to respond promptl y to customer needs .
Thorough knowledge of Food and W ine , as w ell as Beer , l iquor and mi x ed dr i n k s .
Ab il i ty to mainta i n and build relationsh i ps with existing and potent i al c l ients as w ell as industry contacts
Proficient i n M icros POS s y stem
Proficient i n Open OpenTable reservation s y stem
Ab il i ty to effectivel y present information and respond to q uest i ons from groups of managers , cl i ents , customers , and the general pub l ic .

Responsibilities

Oversees the day-to-day operations of the outlets' service staff, ensuring that the total guest experience is second to none.
Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
Participate in and submit accurate beverage and retail inventories on a monthly basis per direction of the hotel controller and Director of Food and Beverage.
Participate in and submit accurate china glass and silverware inventory on a quarterly basis per direction of the hotel controller and Director of Food and Beverage.
Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas, including all areas of the Food and Beverage operations.
Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
Strives to continually improve guest and Grand Performers satisfaction and maximize the financial performance in areas of responsibility.
Determines the training needed to accomplish goals, then implements the plan.
Ensures corrective action is taken to continuously improve service results.
Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up and hands-on management.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
Create and implement promotional plans to drive business to the Beverage Department; host local events to create charity and local business opportunities
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.