Restaurant Manager/Event Sales Coordinator

Titan Hospitality Restaurant Group•Wilmington, NC

10h

About The Position

Restaurant Manager: We are looking for people who are passionate about food, wine, spirits and customer service; problem-solvers with strong work ethic and leadership skills. Our Restaurant Managers are experienced leaders with goals to move up in the management field and understand that customer satisfaction always takes priority, but efficient restaurant operations make it possible. We offer a great working environment as well as a competitive salary and benefits.

Requirements

Previous Experience: 3 years of Management Experience in a high-volume, fine dining operation
Must have reliable transportation
Able to use touch-sensitive POS System
Able to lift minimum of 10 lbs.
Able to work in a high-temperature kitchen for an extended period of time
Must be able to take direction and delegate responsibilities
Able to work in a fast-paced environment
Able to work nights, weekends, and holidays as needed

Responsibilities

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
Effectively manage the restaurant in the absence of the General Manager
Manage operations with passion, integrity, and knowledge while promoting the culture and values of Smashing Grapes kitchen and Wine Bar
Implement new company policies and procedures by developing plans and instructing staff
Provide direction to shift leaders, and staff to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Consistently monitor product and labor costs to remain within goals
Solicit guest feedback to understand the needs and wants of customers
Train and coach staff on guest services principles and practices
Follow Smashing Grapes Kitchen and Wine Bar restaurant policies and procedures, including those for cash handing and safety/security
Monitor and maintain the Micros POS System
Assist in new menu implementation
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings
Assist in any areas of the restaurant when staffing constraints require
Identify employee weaknesses and retrain as necessary