Restaurant Manager - City Cruises, Philadelphia
About The Position
Position Summary: The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. Duties and Responsibilities: Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.) Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures) Maintain highest standards of safety for customers and staff Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines Develop and execute programs that improve the level of service and product quality Lead by example; maintain highest level of professionalism, integrity, and strong work habits Develop strong teamwork within the crew Assist in hiring, training, and development of all restaurant shipmates Help develop and execute shipmate incentive programs Maintain good working relationships with other departments (marine, sales, and administration) Attend all scheduled meetings Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system) Reconcile onboard cash and credit sales with the point-of-sale system Review timekeeping records for each shift to ensure accuracy Create schedule for assigned department ensuring proper staffing within budgeted guidelines Additional job duties as assigned
Requirements
- High school diploma or equivalent required
- Minimum of five (5) years of total restaurant experience in full-service, high volume environment
- Must have supervisory experience
- Responsible alcohol service requirements—RAMP Certification required
- Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required
Nice To Haves
- Associates or Bachelor's degree in related field preferred
Responsibilities
- Direct and oversee all activities of the dining cabin and galley
- Ensure high-quality food and drinks
- Ensure hospitable and efficient customer service
- Ensure profitable operations
- Provide exceptional hospitality to guests and shipmates
- Rotate as shift manager
- Ensure adherence to cruise scripts
- Supervise staff
- Ensure quality meal service and entertainment
- Gather necessary information from other departments to ensure guest satisfaction
- Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise
- Maintain highest standards of safety for customers and staff
- Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
- Develop and execute programs that improve the level of service and product quality
- Lead by example; maintain highest level of professionalism, integrity, and strong work habits
- Develop strong teamwork within the crew
- Assist in hiring, training, and development of all restaurant shipmates
- Help develop and execute shipmate incentive programs
- Maintain good working relationships with other departments
- Attend all scheduled meetings
- Operate all restaurant systems
- Reconcile onboard cash and credit sales with the point-of-sale system
- Review timekeeping records for each shift to ensure accuracy
- Create schedule for assigned department ensuring proper staffing within budgeted guidelines
- Additional job duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
