Restaurant Manager - Oriole Park at Camden Yards

Compass Group•Baltimore, MD

4d•$75,000 - $85,000

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Are you ready to embark on a culinary journey like no other? Join the Levy Restaurants & Premium Hospitality Team at one of Baltimore’s premier attractions. We offer a unique opportunity to be a part of a multi-unit operation, including full-service restaurants, luxurious lounges and food retail spaces, all within the vibrant backdrop of this world-renowned destination. You'll have the chance to deliver exceptional dining experiences in an iconic setting, with a diverse range of offerings to cater to our discerning visitors. If you're passionate about hospitality, culinary excellence, and being a part of something truly special, we invite you to join us in this exciting endeavor. Be a part of our dynamic team and help us elevate the art of dining in the heart of the charm city. Working as a Restaurant & Premium Hospitality Manager you are responsible for the effective execution of service. You will always ensure and implement the Levy Core Signatures, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Requirements

Bachelor’s Degree preferably in hospitality, or equal fine dining experience
Six to eight years of fast casual & upscale fine dining experience with at least three year of management experience
POS systems
Ability to hire, develop, train, coach and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required

Responsibilities

Hires, trains, and develops all FOH staff in dining service standards
Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including purchasing, inventory and pars
Organizes and conducts pre-shift and departmental meetings daily
Maintains communication and cooperation with all departments to ensure customer service needs are met in a timely manner
Creates seating charts and station assignments daily, following up with support staff of daily expected business
Maintains all reservation systems and books to accommodate business demands
Creates side work assignments and ensures completion with wait staff
Maintains the highest level of service to client/guest, ensuring their satisfaction
Maintains cleanliness and presentation of dining and service areas
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner