Restaurant Manager - Washington DC

Hornblower•Washington, DC

About The Position

The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Requirements

High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high-volume environment
Must have supervisory experience.
Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications.
Ability to establish and maintain effective working relationships.
Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus.

Nice To Haves

Associate or bachelor’s degree in related field preferred
Responsible alcohol service requirements—TIPS Certification preferred.
Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification preferred.

Responsibilities

Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment.
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain the highest standards of safety for customers and staff.
Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines.
Develop and execute programs that improve the level of service and product quality.
Lead by example; maintain highest level of professionalism, integrity, and strong work habits.
Develop strong teamwork within the crew.
Assist in hiring, training, and development of all restaurant crew.
Help develop and execute shipmate incentive programs.
Maintain good working relationships with other departments (marine, sales, and administration)
Attend all scheduled meetings.
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point-of-sale system.
Review timekeeping records for each shift to ensure accuracy.
Create schedule for assigned department ensuring proper staffing within budgeted guidelines.
Additional job duties as assigned.