Restaurant Manager

Huey's Restaurant•Memphis, TN

1d•$53,000 - $68,000

About The Position

The Restaurant Manager partners with the General Manager to manage the daily operations of our restaurants. This includes hiring, training, and managing team performance. In our fast-paced environment, we are customer-focused. Our goal is to consistently deliver quality food and provide excellent service to drive sales and create repeat customers. The ability to engage professionally with both customers and team members is essential to our success. Company Overview Huey’s, a Memphis staple for over 50 years, offers a laid-back, positive, fun work environment with great food! Huey’s, the home of Blues, Brews, and Burgers, isn’t just a great place to eat; it’s a great place to work. We offer a great opportunity for restaurant professionals seeking a better work-life balance. Job Summary The Restaurant Manager oversees the restaurant's daily operations.

Requirements

Must have 3+ years of full-service restaurant management experience.
High School Diploma or Equivalent; Bachelor’s Degree Preferred
ServSafe® Certificate or an equivalent food safety certificate, preferred
Excellent interpersonal and communication skills, both oral and written, for working with a diverse group of employees, customers, and purveyors
Must be able to meet deadlines and be detail-oriented.
Intermediate computer skills, including MS Office Suite®; Restaurant 365® a plus
Work requires standing, walking, bending, lifting, stooping, or performing other tasks for 60-80% of the time.

Responsibilities

Ensure positive guest service in all areas by working the floor during mealtimes and other busy periods.
Greets and mingles with customers, busses tables, runs food, monitors ticket times, and ensures food and beverage quality and 100% customer satisfaction.
Monitors staff service levels.
Responds to complaints by taking all appropriate actions to turn dissatisfied customers into return customers.
Communicates and interacts with management and hourly employees daily. Keeps them updated on all pertinent information, including policy or operational changes.
Generates a positive environment by motivating employees to maintain high morale.
Assist with coordinating all human resource functions, including but not limited to the following: interviewing, hiring, and terminating employees; disciplining employees; overseeing that employee files are kept up to date and that all appropriate information is sent to the proper place; training employees; scheduling employees; performance evaluations of employees; and employee meetings.
Facilitates the development of subordinate managers.
Assist with interviewing potential new hires, supervising, developing/training, disciplining, and, when necessary, contacting the GM to terminate hourly employees.
Assist in preparing a schedule and ensuring the restaurant is staffed for all shifts.
Handles problems and complaints from customers, employees, vendors, and property owners in the absence of the GM.
Assist with calculating labor costs, reviewing clock-in times for tardiness, and reviewing clock-out times for schedule and operational information. Adjusts labor as needed to comply with budget and volume levels on a shift-by-shift basis.
Assist with compiling in-house weekly P&Ls and presenting monthly P&Ls at manager staff meetings in the absence of the GM.
Assist with overseeing compliance with all employees with alcohol-related laws. Enforces the TNABC requirement that all who serve alcohol (both management and FOH employees) MUST have an unexpired ABC card. Maintains and updates the ABC book/binder.
Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, and the requirements of the Memphis and Shelby County Health Department. Administers in-house training to employees on health department regulations.