Restaurant Manager

Jack in the Box, Inc.•River Oaks, TX

68d

About The Position

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build sales and sales while ensuring compliance with policies, procedures, and regulatory requirements.

Requirements

High School Diploma, G.E.D. or equivalent required.
Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations.
External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
Must be at least 18 years old
Must complete Restaurant Manager training classes
Must be ServSafe certified.
Requires ability to speak, read, and write effectively in English
Excellent interpersonal skills
Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division)
Proven analytical skills
Good organization and planning skills.
Is a self-starter who takes initiative and willingly accepts responsibility.
Proficient knowledge of personal computers and related software applications.
Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required.
Demonstrates integrity and ethical behavior.
Ability to stand and walk approximately 85%-95% of shift
Ability to lift and carry 10-65 lbs
Ability to move freely throughout the restaurant
Ability to operate restaurant equipment and drive a motor vehicle.
Ability to operate a computer keyboard.

Nice To Haves

Associate's or Bachelor's degree preferred.

Responsibilities

Recruits, selects, trains, develops, and evaluates restaurant employees.
Monitors staffing levels to ensure sufficient development and talent
Ensures systems for training employees on workstations are fully implemented and adhered to by management and crew
Identifies and develops internal candidates for management and Team Leader positions.
Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed
Creates a restaurant environment that is "employee friendly," fun, clean and safe
Takes accountability for motivating and inspiring employees to achieve high performance
Treats all employees with respect and dignity
Regularly recognizes and rewards employees.
Understands and utilizes JIB systems, processes, and tools
Complies with all state and federal labor laws and regulations.
Manages daily activities to achieve excellence in restaurant operational performance.
Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements.
Reviews practices and modifies as needed to continuously improve the guest experience
Maintains visibility and interaction with guests
Responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution.
Ensures management team and crew understands and operates all systems correctly.
Maintains the brand image of restaurant cleanliness, maintenance, and excellent service.
Serves as a role model for excellent guest service.
Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc
Identifies trends and implements action plans for improvement
Uses data to analyze business results and consults with regional and CSC resources as needed.
Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
Considers cost/benefit impact of financial decisions and works to protect the JIB brand.
Monitors costs and adherence to budget and restaurant goals.
Performs other related duties, tasks and responsibilities as required, assigned and directed.