Restaurant Manager

Q39 LLC INC•Overland Park, KS

About The Position

The restaurant manager leads the front of the house team to plan shifts, organize daily operations in the dining room and carry-out, and train FOH staff to achieve Q39 goals in guest satisfaction, food quality, sales, employee retention, costs, and facility appearance.

Requirements

3-5 years of restaurant management experience including a full bar program.
Understanding of full-service food service standards and bar programs including knowledge of commonly used concepts, practices, and procedures in the hospitality management profession.
Proven leadership skills including problem solving and conflict resolution.
Exemplary communication skills (in-person, phone, and written) for guests, managers, and staff.
Adept, high-caliber customer service skills
Ability to demonstrate organization, task completion, and time management in an extremely high volume concept.
Possess excellent basic math skills and can operate a POS system,
Excellent computer skills with applications like Microsoft office and email.
Be able to reach, bend, stoop and frequently lift up to 50 pounds

Responsibilities

Ensure FOH team makes all guests feel welcome and are provided with responsive, friendly and courteous service at all times.
Ensure that all food and drinks are consistently served according to Q39 recipes, portioning, and serving standards.
Create a positive, productive team environment through regular coaching and training initiatives, including daily shift meetings for all FOH departments.
Continually develop individual staff in all areas of professional and team development.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed following Q39 staffing guidelines.
Be knowledgeable of restaurant policies regarding personnel. Administer prompt, fair and consistent corrective/coaching action for all violations of company policies, rules, and procedures.
Prompt HR (Human Resources) administration for staff for FOH schedules, payroll inputs, hiring, staff assessment, performance appraisals, and termination decisions.
Understand and consistently implement all policies, procedures, standards, specifications, and guidelines programs throughout the FOH operations.
Control cash and other receipts by adhering to cash handling and reconciliation procedures.
Fill in where needed to ensure guest service standards and efficient operations.
Accurately and efficiently conduct daily procedures for facility opening or closing.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Ensure that all FOH equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
Reliable and accurate maintenance of FOH products and supplies through ordering and inventory management (includes serving ware, uniforms, menus, etc.).
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
Coordinate in house execution of Q39 advertising, media appearances, and marketing campaigns.