About the position
The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks. Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees. Documents, investigates, escalates and resolves all employee and guests incidents. Ensures exceptional service standards are consistently met and that activities are carried out effectively. Inspects dining room and storage areas to ensure compliance with health and safety regulations. Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications. Reviews financial information such as sales, inventory and costs to monitor budget. Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc. Performs other duties as required or assigned.
Responsibilities
- Assist the Restaurant AGM in day-to-day operations.
- Oversee front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers, and barbacks.
- Support the Restaurant AGM with hiring, assigning, training, evaluating, and terminating employees.
- Document, investigate, escalate, and resolve all employee and guest incidents.
- Ensure exceptional service standards are consistently met.
- Inspect dining room and storage areas for compliance with health and safety regulations.
- Estimate front-of-house food and beverage needs and supervise intake orders.
- Review financial information such as sales, inventory, and costs to monitor budget.
- Meet with dining room and bar personnel to plan restaurant activities and special events.
- Perform other duties as required or assigned.
Requirements
- 2+ years of experience leading or managing a front-of-house restaurant team.
- Understanding of steps of service.
- Outstanding communication, leadership, and problem-solving skills.
- Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred.
- Knowledge of Italian cuisine and beverage highly preferred.
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
