Restaurant Manager - Twin Farms

Relais & Châteaux • Barnard, VT

138d • $65,000

About The Position

Assists the F&B Director with the day-to-day operations of all food and beverage outlets. Serving as a member of the leadership team- particularly in functions related to performance management, motivation, and efficient use of resources. Sets the tone and standards for professional, knowledgeable, and friendly dining service. Motivates and supports staff in developing their serving skills, wine and food knowledge, and interpersonal abilities. Be a key member of the F&B team to handle the planning phase, as well as the execution phase of groups. Assist with overall administration – completing purchase orders, dining staff schedules and coordinates appropriately to fulfill standards of service; reviews and authenticates timesheets. Assumes a leadership role as one of the primary communicators within the department on all matters related to the day to day operations of dining service. Opens and/or closes the The Dining Room, Twigg’s, Lewis Thompson Dining Room, and Wine Cellar as needed, attending to all details and assets secured and prepared for the following service. Directs room arrangement when needed and oversees final set-up with a critical eye on details. Executes quick and practical independent decisions with the best balance for interests of our guests, staff and company in mind. Expedites food and drink and fills-in on most any dining staff role as needed in order to keep service fluid and complete. Maintains dining room standards for safety of guests and staff; ensures that each staff member is aware of and following proper safety procedures. Monitors bar and dining supply inventory as well as equipment and staff uniform; submits appropriate requisitions and restocks. Consults closely with Kitchen staff to review menu and verify that guests’ needs are addressed. Manages dining guest relations including the direct fielding of any criticism and working to resolve concerns to the guest’s best possible satisfaction. Anticipates and identifies interferences in the flow of service and works to smooth the pace, expectations, and the extent of disruptions. Assists with hiring initiatives; also manages disciplinary- corrective actions, including terminations, in conjunction with HR. Inspect grooming and attire of staff; rectify any deficiencies.

Requirements

• Demonstrate organizational skills for scheduling and follow-up.
• Customer-oriented approach with a positive attitude.
• Strong communication skills in various situations.
• Professional demeanor when addressing guest concerns.
• Ability to react quickly to changing demands.
• Manage multiple tasks efficiently with minimal error.
• Establish and follow through on priorities despite interruptions.
• Flexibility with work schedule, including weekends and holidays.

Responsibilities

• Assist the F&B Director with day-to-day operations of food and beverage outlets.
• Serve as a member of the leadership team for performance management and resource efficiency.
• Set standards for professional and friendly dining service.
• Motivate and support staff in developing serving skills and knowledge.
• Handle planning and execution phases of group events.
• Complete purchase orders and manage dining staff schedules.
• Communicate within the department regarding daily operations.
• Open and close dining areas as needed.
• Direct room arrangements and oversee final set-up.
• Make independent decisions balancing guest, staff, and company interests.
• Expedite food and drink service and fill in dining staff roles as needed.
• Maintain safety standards for guests and staff.
• Monitor inventory and submit requisitions for supplies.
• Consult with kitchen staff to address guest needs.
• Manage guest relations and resolve concerns.
• Anticipate and smooth service flow disruptions.
• Assist with hiring and manage disciplinary actions.
• Inspect staff grooming and attire.

Benefits

• Starting salary: $65,000 annually
• Up to 4 weeks paid time off plus paid sick days and holidays
• Two complimentary meals every day on shift
• Affordable on-site housing for qualified candidates
• 401(k) retirement plan with employer matching
• Employer contributions for medical, dental, and vision coverage
• Free vision and life insurance
• Friends & Family discount rates
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees