Restaurant Manager (Training Manager)

TopGolf • Greenville, SC

391d

About The Position

The Restaurant Manager (Training Manager) at Topgolf in Greenville, South Carolina, is responsible for overseeing the training and development of hospitality staff. This role involves setting up hiring events, delivering engaging training programs, and ensuring that all staff receive the necessary training to excel in their roles. The manager will collaborate with department heads to identify training needs, evaluate training effectiveness, and provide ongoing support to trainees.

Requirements

• Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
• Proven experience as a Training Manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree