Restaurant Manager- Starbucks

Omni Hotels & Resorts•Fort Worth, TX

2d•Onsite

About The Position

To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of Starbucks by guest satisfaction surveys and utilizing financial controls.

Requirements

Bachelor’s Degree or Equivalent preferred
Previous Restaurant Management experience required
Flexible schedule including evenings, weekends, and holidays
Understanding of financial statements and labor productivity

Responsibilities

To consistently ensure the maximum guest satisfaction while dining in the restaurant.
Pre-meal meeting conducted with service staff on a daily basis.
Supervision of floor during operation.
Insure that service personnel follow service protocol including steps of service.
Monitor timing of guest experience.
Handle all complaints to the guests' satisfaction.
Maintain a consistently smooth running operation.
Make the staff weekly schedule.
Ensure the side-stations are fully stocked with equipment.
All side-work complete and checked out by the manager.
Making sure the beverage machines are functioning properly.
Monitor productivity of service staff.
Making sure special boards and/or descriptions posted accurately.
Monitor guest satisfaction and comments regarding food and service.
To be familiar with clients so that there is constant recognition of all repeat guests.
All special attention details handled properly.
Maintain the physical atmosphere and cleanliness of the restaurant.
Ensure the staff’s uniforms and appearances meet specifications.
Make sure all equipment in good condition and clean.
Make sure work areas are being maintained neat, orderly and clean.
To contribute to the profitability of the restaurant through cost control effectiveness.
Constantly perform positive up-selling techniques with service staff.
Implement sales promotions and merchandising programs.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Know and adhere to all company policies and procedures.
Perform any and all other duties assigned and/or required by management.