Restaurant Manager - Multi Unit - Grand Canyon

Xanterra • Grand Canyon Village, AZ

230d • $61,464

About The Position

We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Multi-Unit Restaurant Manager to Live. Work. Explore. at the South Rim of the Grand Canyon!

Requirements

• Must be available to work nights, weekends, and holidays.
• 4 years salaried management experience in multi-unit dining establishment(s).
• Experience with and knowledge of all front of the house positions.
• Beer, Liquor, and Wine knowledge is a must.
• Experience managing the financial aspects of a restaurant.
• Ability to train and evaluate staff performance in a full-service restaurant.
• Demonstrated positive leadership skills with the ability to drive employee engagement.
• Strong interpersonal and conflict resolution skills.
• Ability to pass ServeSafe Manager course and TIPS training within 90 days of employment.
• Competency using Outlook, Word, and Excel.
• Experience with computerized POS systems.
• Excellent verbal communication skills.

Responsibilities

• Oversee all food and beverage operations in the Bright Angel complex, including the Fred Harvey Burger, Arizona Steakhouse, employee cafeteria, lounge, and ice cream fountain.
• Work closely with the Kitchen Manager and Assistant to maintain a professional operation, ensure product quality and plate presentations.
• Maintain labor costs in accordance with financial plan, seasonal business levels, and special events.
• Oversee the regular service of the dining room and Arizona Steakhouse to ensure professional operation and consistently high quality of service.
• Administer a comprehensive training program for Servers, Dining Room Bussers, Host/Hostess', Cashiers, Cocktail Servers, and Bartenders.
• Counsel with Assistant Managers for recommendations and approval of all promotions for the dining rooms, lounge, and employee cafeteria.
• Review and approve all annual reviews for the hourly employees.
• Conduct corrective action as necessary and approve all corrective action administered by Assistant Managers.
• Approve all change of status forms affecting Bright Angel front of house staff.
• Oversee and approve schedules for front and back of the house positions.
• Supervise all monthly inventories.
• Responsible for the maintenance of sanitation standards for the dining rooms, lounge, and employee cafeteria.
• Establish and oversee side work duties, special opening and closing duties for front of the house staff.
• Responsible for all VIP reservations for the Arizona Steakhouse dining room.
• Conduct shift meetings, communicating specials and other pertinent information to staff.
• Communicate with Assistant Director on live entertainment bookings for the lounge.
• Adhere to all safety, risk management, and environmental policies.
• Ensure staff is adhering to risk management procedures.
• Project a commitment to Xanterra South Rim environmental policies.
• Be accountable to NPS survey results and goals.
• Be accountable to Unifocus survey goals and results.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Free Grand Canyon National Park pass
• Rec Center - Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation