Restaurant Manager - Fawn and Fable

Nemacolin • Farmington, PA

270d

About The Position

The Restaurant General Manager is responsible for creating a fine dining experience that creates and ensures a positive and memorable guest dining experience. Will be accountable for overseeing all day-to-day operations from planning to execution of all Forbes Five Star Standards, quality assurance, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities. Will provide collaborative leadership working closely with the Outlet Executive Chef in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. This position is a key leadership role within the Food and Beverage Department's management team.

Requirements

• Bachelor's degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
• Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required.
• Strong wine knowledge preferred.
• Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates.
• Excellent managerial, accounting/finance skills, and computer/systems proficiency.
• Proven track record of staff development and retention.
• Possess an outgoing professional, collaborative, and positive demeanor in all interactions.
• Be able to multi-task; adapt to change; and problem solve with finesse.
• Strong organizational and time management skills.
• Must be able to speak English.

Responsibilities

• Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint.
• Work closely with Outlet Executive Chef to attract, select, and retrain top talent, and create a positive and professional work atmosphere.
• Assist Outlet Executive Chef and culinary team on menu recommendations; work closely with sommelier on wine offerings.
• Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition.
• Oversee weekly, monthly, and quarterly accounting for revenues and expenses.
• Review resort daily financial report and respond accordingly.
• Manage salaries and wages, and operating expense in-line with the approved financial plan and budget.
• Ensure and reinforce Forbes Five Star standards are achieved and sustained.
• Interact with guests utilizing Nemacolin's brand standards, providing the guest with information about the resort, and highlighting unique features and offerings.
• Own and solve any guest concerns or complaints in a timely and extraordinary guest-centric manner.
• Train and develop staff, ensuring performance quality and memorable experiences for guests.
• Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff.
• Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities.
• Create work schedules to ensure adequate staffing; during dining periods be present and continuously move through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant's standards.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Access to Wisteria Associate Community, which includes a Pub, Market, and Fitness Center
• Associate Recognition programs
• Opportunities for advancement within the organization
• Mentoring and coaching programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Bachelor's degree