Restaurant Lead

Saks Fifth Avenue•Newport Beach, CA

About The Position

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: The Restaurant Lead role is responsible for creating and maintaining the restaurant work schedule and supporting the Restaurant Manager or Manager / Chef in all aspects of daily Restaurant operations. This role sets the standard for their staff in order to serve Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers WHAT YOU WILL DO: Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience ·Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste Coordinates with key dining room staff in the preparation and follow-through of daily guest service Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff Completes daily, weekly, and monthly reports to forecast business and sales projections Plans schedules, keeps track of inventory, and budgets Delegates responsibilities to Associates and follows up on completion Supports coordination and execution of special events Reviews catering prospectus details to ensure accuracy of guest count, etc. Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed Builds relationship with customers, behaving as representative of the restaurant WHAT YOU WILL BRING: High School diploma or GED preferred Excellent oral and written communication skills Strong attention to detail Ability to work autonomously Motivated and results-driven Knowledge of proper placement of china, glass, and flatware for table settings Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebookThorough knowledge of food, including preparation and culinary terminology Ability to interact graciously with the public and handle multiple duties at the same time Exceptional customer service and problem-solving skills "Win together" mentality Basic proficiency with MS Office Product Suite preferred Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays YOUR LIFE AND CAREER AT NEIMAN MARCUS: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Requirements

High School diploma or GED preferred
Excellent oral and written communication skills
Strong attention to detail
Ability to work autonomously
Motivated and results-driven
Knowledge of proper placement of china, glass, and flatware for table settings
Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
Thorough knowledge of food, including preparation and culinary terminology
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
"Win together" mentality
Basic proficiency with MS Office Product Suite preferred
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Responsibilities

Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience
Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area
Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste
Coordinates with key dining room staff in the preparation and follow-through of daily guest service
Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff
Completes daily, weekly, and monthly reports to forecast business and sales projections
Plans schedules, keeps track of inventory, and budgets
Delegates responsibilities to Associates and follows up on completion
Supports coordination and execution of special events
Reviews catering prospectus details to ensure accuracy of guest count, etc.
Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed
Builds relationship with customers, behaving as representative of the restaurant