About the position
As a host, you will be responsible for welcoming and warmly greeting guests upon their arrival. You will answer telephone calls, take reservations, and manage the efficient and timely seating of guests to tables that best serve their wishes. Your role is crucial in ensuring a pleasant dining experience for all guests.
Responsibilities
- Greets guests upon arrival and seats them at their table. Provides them a menu and general information about the restaurants and meal options at the hotel.
- Prepares and maintains a list of guests waiting to be seated. Records guest name and number of guests in party. Provides estimate of waiting time and notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.
- Provides seated guests a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.
- Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.
Requirements
- Experience in the food & beverage industry.
- Positive disposition and willingness to provide excellent service.
Nice-to-haves
- Must have a valid current Food Handlers Certification and TABC or willingness and ability to obtain one within 30 days of employment.
