Restaurant Host

St Julien Hotel & Spa • Boulder, CO

393d • $35,360 - $35,360

About The Position

The Host position at St Julien Hotel & Spa involves providing exceptional customer service in a restaurant setting. The role is focused on creating a welcoming atmosphere for guests, managing reservations, and ensuring a smooth dining experience. The Host serves as the first and last point of contact for guests, making a positive impression and contributing to a luxurious and memorable experience.

Requirements

• Previous customer service experience required.
• Previous restaurant, hospitality, and/or host experience highly preferred.
• Valid TIPS certification required, or must be obtained within 45 days of hire.
• Open and flexible availability is required.

Nice To Haves

• Friendly and service-oriented personality.
• Ability to communicate effectively with all levels of associates and guests.
• Ability to work well as part of a team.

Responsibilities

• Greet every guest and associate with eye contact and a sincere, friendly smile; use guest names at every opportunity.
• Perform all opening and closing duties and prepare the host station for each shift.
• Accurately book reservations, confirming all information with guests prior to closing the interaction.
• Alert Manager and service personnel of special instructions or occasions being celebrated/recognized whenever applicable.
• Escort guest(s) to their table and inform the appropriate server of each party's arrival if not within the immediate vicinity when guests have taken their seats.
• Help control flow of the restaurant by giving reasonable seating assignments, accurate wait times, and offering assistance to servers when necessary/possible.
• Perform voicemail callbacks and reservation confirmations on a daily basis; reconfirm reservation details with guests prior to closing the interaction.
• Possess excellent knowledge of important restaurant details and general Hotel information to be able to answer guest inquiries.
• Present oneself in a professional manner by adhering to the Hotel's grooming and appearance policies, and maintaining a pleasant and respectful demeanor when engaging guests and other associates.
• Other duties as requested by manager.

Benefits

• Medical, dental, and vision insurance options
• Paid time off (PTO)
• Paid holidays (including associate's birthday)
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed