Host - Pauline Restaurant (PM shift)

Proper Hospitality LLC•Miami Beach, FL

About The Position

The Restaurant Host is the first point of contact for guests upon arrival, responsible for providing a warm, welcoming, and efficient experience from the moment they enter the restaurant. You will manage reservations, greet guests, manage waitlists, and coordinate seating arrangements to ensure that guests are seated promptly and comfortably. As a key member of the front-of-house team, you will also assist with guest inquiries, maintain the flow of service, and ensure that the dining area is organized and prepared for each shift.

Requirements

High school diploma or equivalentrequired.
Previousexperience in a customer service or hospitality role, particularly in a restaurant, is preferred.
Familiarity with reservation systems, phone etiquette, and customer service standards.
Excellent communication and interpersonal skills, with the ability to engage with guests and team members in a friendly and professional manner.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Ability tomaintaincomposure and professionalism during busy dining hours andhigh-stresssituations.
Proficient in handling guest reservations, managing waitlists, and using reservation software or systems.
Ability to stand, walk, and move throughout the restaurant for extended periods.
Ability to lift and carry items such as menus, supplies, or occasionally heavier items like seating materials.
Ability to work in a fast-paced, high-energy environment with frequent interaction with guests.

Nice To Haves

Experience handling guest inquiries, managing waitlists, and working in a high-volume environment is a plus.

Responsibilities

Guest Greeting & Reception: Greet guests with a friendly, professional demeanor as they arrive at the restaurant, ensuring they feel welcomed and valued.
Maintain a positive and helpful attitude, providing guests with information about the restaurant’s menu, specials, and wait times.
Escort guests to their designated tables,assistwith seating arrangements, and ensure that they are comfortable.
Establish rapport with guests by remembering their preferences and special requests to enhance their dining experience.
Reservations & Waitlist Management: Manage restaurant reservations through phone, email, or reservation system, ensuring accuracy in booking details (e.g., guest count, special requests).
Maintain and update the waitlist, notifying guests promptly when their table is ready.
Monitor dining room flow, balancing the seating arrangements and ensuringtimelyseating of guests, especially during peak hours.
Coordination & Communication: Coordinate with the front-of-house and kitchen teams to ensure smooth guest transitions, seating, andtimelyservice.
Communicate with the server team to ensure that they are informed of guest preferences, special requests, or any dietary restrictions.
Assistin managing guest flow during peak dining times to prevent bottlenecks and ensure that all guests are seatedin a timely manner.
Answer phone calls and address guest inquiriesregardingmenu items, wait times,special events, and restaurant policies.
Guest Experience & Problem Resolution: Monitor the dining area to ensure guests are enjoying theirexperience, andproactively address any guest concerns or needs.
Handle guest complaints or issues with professionalism, escalating to management if necessary, and ensuring the issue is resolved swiftly and satisfactorily.
Maintain a calm and composed demeanor, even during busy or high-pressure periods, ensuring a positive environment for both guests and staff.
Team Support: Work closely with the server, bartender, and management teams to ensure smooth operations and guest satisfaction.
Assistin the training of new hosts, sharing best practices for guest service and operations.
Provide support during busy times by helping to answer phones,assistwith coat checks, or help guests withadditionalrequests.