Restaurant Host - Knoop

Lodgco Hospitality•Grand Rapids, MI

22d

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join our team today! Canopy by Hilton, a contemporary boutique hotel located in downtown Grand Rapids, is on the lookout for a host/hostess to assist with guest service operations and barback support at Knoop, the hotel's exquisite rooftop cocktail lounge! If you have strong time management skills, a keen eye for detail, and a dedication to creating positive guest experiences, we would love to hear from you!

Requirements

High School diploma or equivalent experience required.
6 months + of experience working in a related position.
Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, and courteous manner.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Outstanding organizational and time management skills.
Must be energetic and able to work in a fast-paced environment.
Must be detail-oriented and able to work both independently and with a team.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
Satisfactory criminal background screening required - Valid driver’s license and safe driving record may be required

Responsibilities

Welcome guests and ascertain their dining needs.
Seat guests and manage the seating chart.
Receive incoming calls and provide information in a polite and professional manner.
Monitor restaurant activity to determine seating and dining flow.
Assist servers with table clearing, cleaning, and setting
Help maintain the bar's stock levels during service
Assist fellow team members and other departments wherever necessary
Perform opening and closing duties, as needed.
Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards.
Ensure knowledge of menu and all food products.
Follow proper cashiering functions by completing/closing guest checks and submitting information into POS system.