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The position involves consistently demonstrating superior customer service skills by displaying outlined service behaviors. The individual must maintain an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next. The role includes creating an atmosphere of luck and celebrating guests' wins, being ready to serve, and being informed of daily information. Building relationships by greeting guests with a warm, friendly verbal greeting is essential. The individual must anticipate needs and provide fast, flawless service, check for satisfaction, and effectively resolve service breakdowns when they exist. The position also involves promoting Total Rewards programs and card membership, providing a warm farewell, and thanking guests for visiting.