Restaurant Host/Hostess

Live Nation-posted 4 months ago
Part-time • Entry Level
New Orleans, LA
5,001-10,000 employees
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Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship, and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed, and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae, and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere, and the World Famous Gospel Brunch.

  • Understand the HOB Hospitality Zone
  • Greet all guests promptly and courteously in a professional manner
  • Control the flow of guests coming into the restaurant and those who are waiting for a table
  • Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
  • Direct guest to an appropriate location when on a wait
  • Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
  • Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
  • Anticipate and respond to guest needs (guest satisfaction)
  • Market current and future shows, menu items and retail by placing all marketing literature on dining tables
  • Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
  • Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
  • Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
  • Communicate to kitchen when large parties and special event parties have been seated
  • Keep host area clean and organized throughout the shift (shift mechanics)
  • Keep floor in host area free of spills, food, trash or other obstacles
  • Polish and clean all entry door windows throughout the shift
  • Maintain HOB safety and sanitation standards
  • Assist other employees and departments as needed (teamwork)
  • Adherence to standard operating procedures
  • Required to occasionally work Special Events that are scheduled throughout the venue
  • High School Diploma
  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to diffuse possibly volatile situations with tact and diplomacy
  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
  • Ability to adhere to the HOB uniform and appearance policy
  • Efficient in basic computer skills
  • Flexible availability- Position may require days, nights, weekends and holidays
  • High skill level of Open Table and/or other reservation software
  • Point of Sales (POS) knowledge, preferable MICROS
  • Previous Customer Service/ Host experience
  • Skilled in interpersonal communication and teamwork
  • Generous vacation
  • Healthcare
  • Retirement benefits
  • Student loan repayment
  • Tuition reimbursement
  • Six months of paid caregiver leave for new parents including fostering
  • Access to free live events through our exclusive employee ticketing program
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