Restaurant Host/Hostess

IHG•San Antonio, TX

3d•$17

About The Position

JOB OVERVIEW: Welcome guests to restaurant, seat them, and accept payment when they are done. KEY DUTIES: Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. Promote teamwork and quality service through daily communication and coordination with other departments. May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. May be asked to handle guest complaints and special requests. May assist with other duties as assigned. Qualifications and Requirements: Basic reading, writing and math skills and 6 months cash handling experience or food service experience. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) Handling food objects, products and utensils Using a keyboard Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit, quantities, and variances. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Requirements

Basic reading, writing and math skills
6 months cash handling experience or food service experience
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling
Communication skills
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
Reading and writing abilities
Basic math skills
May be required to work nights, weekends, and/or holidays

Responsibilities

Greet guests in a prompt and courteous manner
Seat guests ensuring a balanced workload among servers
Maintain accurate waiting list as needed
Alert guests when table is available
Receive payments and process transactions according to established policies and procedures
Give correct change
Balance cash drawer at close of shift
Complete all opening/closing paperwork
Document voids on void balance sheet
Promote teamwork and quality service through daily communication and coordination with other departments
Process take-out orders
Answer room service phone and process room service orders
Practice up-selling techniques
Routinely clear and reset tables and assist with opening tasks such as assigning stations to servers
Handle guest complaints and special requests
Assist with other duties as assigned