Restaurant Host/Cashier

Margaritaville Resort Cape Cod•Hyannis, MA

3d•Onsite

About The Position

Restaurant Host/Cashier Responsible for greeting and seating guests, checking identification (if necessary), cashing meal checks in the point-of-sale system, controlling traffic flow, maintaining guest areas for cleanliness, and upholding Margaritaville brand standards. The following list is not exclusive or all-inclusive. Other duties may be assigned.

Requirements

High school degree or GED preferred.
One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
Good written and verbal communication skills.
Ability to interact professionally with other departments and outside contacts.
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision-making abilities.
Must be able to work in a fast paced, high energy and physically demanding environment.
Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
Maintaining body equilibrium to prevent falling while walking, standing, or crouching in narrow, slippery, or erratically moving surfaces.
Must be able to communicate clearly with our guests in the primary language of the restaurant(s), specific to the location. (Primarily English)
Hearing sounds at normal speaking levels with or without correction.
Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
Expressing or exchanging ideas or instructions by the spoken word.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
Use point of sale (POS) systems to process payments, including cash, credit cards, and discounts, providing change and receipts where necessary.
Assists with placing to-go orders and cashing server checks for guests.
Provides information and conversation while guests are waiting and seated.
Introduces guests to their server.
Accommodates guests with special requests.
Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
Provides specific item suggestions and information about the establishment.
Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
Directs guests to the proper holding/waiting area.
Coordinates the orderly movement of guests within the food service area with the utilization of a table management system.
Know table numbers, seating floor plans, and server/busser assignments.
Communicates effectively with all guests, co-workers, and management.
Maintains organization of host stand and keeps supplies stocked.
Answers telephone calls and related questions.
Maintains cleanliness around the front facade of the building and guest restrooms; always keeps the venue clean and free of litter.
Completes all opening, running, and closing duties as assigned.
Maintains a high level of knowledge regarding the company’s products and happenings and communicates appropriately to guests; establishes rapport with all guests through name recognition.
Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Adheres to responsible alcohol service established by company policy.
Adheres to all company policies and procedures as established in the Staff Member Handbook.