About the position
Pacific Hospitality Group is seeking a dedicated individual to join our team as a Host/Hostess. In this role, you will be the first point of contact for our guests, greeting them upon arrival and ensuring they have a memorable dining experience. You will manage the seating arrangements, maintain a waiting list, and provide information about our restaurant offerings. Your responsibilities will also include checking in with guests to ensure their satisfaction and assisting service staff as needed. We are committed to providing a high level of guest satisfaction and maintaining a clean and welcoming environment.
Responsibilities
- Greets guests upon arrival and seats them at their table.
- Prepares/maintains a list of guests waiting to be seated.
- Provides seated guests with a menu and introduces them to the server.
- Checks in with guests to ensure satisfaction with each food course and/or beverages.
- Follows all standard food handling, sanitation, and health department guidelines.
- Answers telephone and assists guests by recording reservations and providing information.
- Remains aware of current house count, visiting VIPs, and hotel events.
- Assists service staff by running food, refilling beverages, and bussing tables.
- Ensures menus, check presenters, and wine lists are kept clean and in good condition.
- Resolves guest complaints within scope of authority and refers matters to management when necessary.
Requirements
- Prior customer service and cash handling experience.
- Positive attitude and professional demeanor.
- Communication and interpersonal skills with a commitment to a high level of guest satisfaction.
Nice-to-haves
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to learn and use telephone and computer systems used at the hotel.
