Restaurant General Manager

Smashburger

50d

About The Position

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! Quarterly Bonus Get Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Paid time off - vacation and sick Medical, Dental and Vision Options 401K match (21 and older) Flexible schedules in a fun, family friendly, team environment Employee Assistance Program Fast track for career opportunities\ Free uniform Eligibility based off of time in position and average hours worked Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Requirements

1-2 years of Restaurant General Manager experience in restaurants
Flexible to work nights, weekends, and holidays
Follow Smashburger uniform standards
Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Must successfully complete Smashburger training program
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills
Highly motivated, self-directed, and results driven
Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
Ability to work in high and low temperatures

Responsibilities

Reporting to the Director of Operations/District Manager and is the primary support for the management teams in their respective restaurant location.
Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
Promote a fun and positive work environment
Develop future leaders for the company
Manage the effectiveness of people focused processes and systems
Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to DO/Recruiting and checking ATS each morning for new applicant flow, including the selection, development and performance management of employees
Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training
Reward and recognize employee performance that exceeds company standards
Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit
Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
Manage with integrity the daily completion of operational check lists to include
Line checks and uniform standards
Opening/closing check lists
Safe and deposit logs
Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
Ensure all food safety standards are followed and in compliance with all local health departments
Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
Manage the successful onboarding and training for all new employees
Facilitate routine management communication
Manage the businesses spends through allocations and usage of company declining budget
Manage COGS through PAR ordering management, inventory, and FIFO reporting
Manage spending in accounts cleaning, small wares, and operating costs
Follow and ensures company cash policies to ensure minimal losses through theft or shortages
Build sales through community involvement and improvement of FSC operations within the unit
Manage labor cost through effective wages within the hourly minimums in accordance to state laws
Participate in P&L reviews with SDO and DO
Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
Manage local store marketing programs as assigned