Restaurant General Manager - Fuddruckers Chinatown

Perkins Management Services Company•Washington, DC

About The Position

Fuddruckers is renowned for its “World’s Greatest Hamburgers.” We pride ourselves on delivering exceptional dining experiences and warm, welcoming service. Weare looking for a friendly, organized, and enthusiastic Restaurant General Manager to join our team and help create a memorable first impression for our guests. Restaurant General Manager Job Responsibilities: To ensure that guests are fully enjoying their visit to the restaurant, the general manager directs and motivates the service staff to ensure that guests are having a great time. Some examples include: Establishes restaurant business plans by surveying restaurant demand. Meets restaurant financial objectives by developing budgets, systems, and following up. Controls purchases and inventory by meeting with the kitchen and bar manager once a week to discuss profitability and strategies. Maintains operations by ensuring the adherence of policies and standard operating procedures FOH and BOH cleanliness and organization, FOH and BOH Uniform and Appearance Standards. Guest Relations, all LRM: facilitates and recognizes opportunities to drive sales, delegates LRM if appropriate. Restaurant Schedules: Approves all Back of House and Front of House schedules, including training schedules and using appropriate tools. Completes the manager’s schedule in a timely manner. Follow up: preventative maintenance as scheduled; R&M issues logged/ called in/ corrected in timely fashion. New Menu/LTO roll outs completed as needed, follow up on updates. Manage productivity through scheduling and staff levels. Maintains guest satisfaction through interaction, maintaining food quality standards, and ticket execution times. Involved in hiring employees by making the final decision. Involved in all parts of training and follow up. Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures. Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry. Accomplishes company goals by accepting ownership for accomplishing new and different requests. Helps to develop new goals to achieve better service and financial success of the restaurant. Management Development: schedules, one-on-ones, Manager meetings, shift feedback, Kitchen Manager, Bar manager, and Shift Leader performance evaluations. Shift execution. Executes & develops management team to execute great shifts through the 16 Steps, ongoing coaching and development of TMs, systems execution 100%, OAW execution, ensure Guest satisfaction during shift. Understands the priorities of the Fuddruckers food and service culture and business model.

Requirements

Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety.
Highly organized and possess excellent time management skills.
People management, fostering teamwork, and effective delegation,
Strong understanding of cost, labor systems, P&Ls that lead to restaurant profitability.
Strong communication and leadership skills.
Comfort working with budgets, revenue, and forecasting.
Ability to lead big groups of people.
Self-motivated with a high energy level.
5+ years’ successful experience as a restaurant general manager with volume exceeding $3.5 million per year.
7+ years restaurant manager experience.
High school diploma or GED.
Current food handler’s card and other certification as required by federal/state/local law.
Comfortable using a computer, navigating standard office and point-of-sale software.

Nice To Haves

Associate or bachelor’s degree in business management preferred.

Responsibilities

Establishes restaurant business plans by surveying restaurant demand.
Meets restaurant financial objectives by developing budgets, systems, and following up.
Controls purchases and inventory by meeting with the kitchen and bar manager once a week to discuss profitability and strategies.
Maintains operations by ensuring the adherence of policies and standard operating procedures FOH and BOH cleanliness and organization, FOH and BOH Uniform and Appearance Standards.
Guest Relations, all LRM: facilitates and recognizes opportunities to drive sales, delegates LRM if appropriate.
Restaurant Schedules: Approves all Back of House and Front of House schedules, including training schedules and using appropriate tools. Completes the manager’s schedule in a timely manner.
Follow up: preventative maintenance as scheduled; R&M issues logged/ called in/ corrected in timely fashion.
New Menu/LTO roll outs completed as needed, follow up on updates.
Manage productivity through scheduling and staff levels.
Maintains guest satisfaction through interaction, maintaining food quality standards, and ticket execution times.
Involved in hiring employees by making the final decision. Involved in all parts of training and follow up.
Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry.
Accomplishes company goals by accepting ownership for accomplishing new and different requests.
Helps to develop new goals to achieve better service and financial success of the restaurant.
Management Development: schedules, one-on-ones, Manager meetings, shift feedback, Kitchen Manager, Bar manager, and Shift Leader performance evaluations.
Shift execution. Executes & develops management team to execute great shifts through the 16 Steps, ongoing coaching and development of TMs, systems execution 100%, OAW execution, ensure Guest satisfaction during shift.
Understands the priorities of the Fuddruckers food and service culture and business model.