Restaurant General Manager

Chetola Resort • Blowing Rock, NC

54m

About The Position

ABOUT CHETOLA RESORT
For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE
Chetola Resort is seeking a disciplined, visionary, and service-obsessed Restaurant General Manager to lead Timberlake’s Restaurant. This is not simply a supervisory role—it is a chance to raise the bar of excellence and set the gold standard for dining in the High Country.

The Restaurant General Manager will oversee all front-of-house operations and partner closely with the Executive Chef and resort leadership team. This leader will set, communicate, and enforce service standards; build and sustain a culture of accountability and pride; and create a guest experience that is as precise as it is warm. With an Assistant Restaurant Manager as a direct partner, the Restaurant General Manager will ensure every shift, every table, and every detail reflects the polish and professionalism of a luxury resort.

Requirements

• A proven leader with a track record of successfully managing upscale dining or resort restaurants
• Skilled at building culture—you know how to inspire, motivate, and hold people accountable in equal measure
• Relentless about standards of excellence, with an eye for detail that never wavers
• Calm under pressure, solutions-oriented, and energized by busy service environments
• A natural coach and mentor who thrives on developing strong, service-driven teams
• Minimum 3–5 years of restaurant management experience; upscale or resort dining experience strongly preferred
• Demonstrated success in setting and maintaining high service standards and building team culture
• Strong knowledge of food and beverage service, wine service, and health/safety regulations
• Proficiency with POS systems and financial reporting
• Availability to work evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 40 lbs

Responsibilities

• Establish, implement, and uphold the highest service standards across the restaurant, bar, and patio dining areas
• Lead by example—consistently demonstrating flawless service execution, refined presentation, and professional guest engagement
• Train, coach, and require staff to maintain consistency in the details that define guest experience—from perfectly set tables to polished glassware and aligned chairs
• Inspect dining rooms and outdoor dining area continuously to ensure standards are not only met but exceeded
• Build and nurture a culture rooted in pride, teamwork, and professionalism
• Inspire, motivate, and recognize staff while holding each team member accountable to expectations
• Partner with the Assistant Restaurant Manager to deliver consistent coaching, enforce discipline where necessary, and reward excellence
• Champion communication, creating a workplace where staff feel both supported and challenged to grow
• Oversee daily operations with precision, including scheduling, floor management, and shift readiness
• Ensure accurate POS usage, cash handling, and financial reporting
• Manage inventory and vendor relationships to maintain a well-stocked, organized, and efficient front-of-house
• Lead the execution of private dining and holiday events with the same attention to detail as à la carte service
• Partner closely with the Executive Chef to ensure seamless service, strong communication, and aligned priorities
• Monitor and manage labor and cost controls, balancing efficiency with service excellence
• Collaborate on menu development, wine and beverage programs, and seasonal promotions
• Ensure compliance with all ABC laws, health codes, and safety standards

Benefits

• Competitive salary based on experience
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed