Restaurant General Manager - BROOKLYN, NY

Foya Foods Group company•New York, NY

13d

About The Position

The General Manager builds a healthy business and protects the culture within their restaurants. In this role, they are expected to operate with a high level of responsibility, quality, ethics, and professionalism while ensuring the operational needs of the restaurant are met. They provide team leadership to all support staff, including Assistant Managers, Crew Chiefs, and restaurant team members. In this role, they ensure consistent and exceptional quality and customer service for all guests.

Requirements

Food Service: 4 years of food service experience.
Years in Mgmt: 3 years min.
People skills: Dealing with the public and team proactively, professionally, and positively.
Ownership: Takes initiative, personally drives & takes pride in business.
Proficiency in technology, writing, reading, and working knowledge of spreadsheets required
Food Handlers certificate within 30 days or Serv Safe equivalent
Ability to lift 30+ lbs and stand for long periods
Exhibit pride

Responsibilities

Recruit, train, and build a diverse highly functioning team per Cornbread 101 Training Program standards
Communicate proactively, professionally, and positively with the team and guests
Follow up consistently to develop and maintain trust
Demonstrate compassion and care while setting clear expectations and accountability
Confront, diffuse, and resolve difficult situations in a proactive, fair, and solution-oriented manner
Coach team to meet and exceed cornbread standards and treat all guests and each other with respect
Execute and deliver performance appraisals and merit increase processes for all applicable team members in a fair and equitable manner
Maintain up-to-date posters, bulletins, and employee communication
Maintain low turnover of staff
Ensure food standard and safety compliance including storage, food specifications, recipes, plating, and garnishes
Ensure compliance with SOP in the areas of food specifications, recipes, plating, and garnishes
Train Team Members on food handling techniques including hygiene following Cornbread standards
Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings, and information on the use of safety tools and procedures
Ensure compliance with all applicable federal, state, and local regulations
Ensure food is presented well and served at appropriate temperatures, within standard ticket times
Actively prevent workers comp and guest incidents by ensuring safety in the restaurant
Cornbread is following all of the recommended guidelines provided by the New York & New Jersey Department of Health and the CDC
Follow all Covid-19 protocols
Create an environment that is passionate about hospitality
Educate the team so they are familiar with the story of Cornbread
Build relationships with guests by communicating warmly and effectively
Seek opportunities to connect with guests on the floor
Ensure the approved guest feedback system is in use and acted upon
Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics
Develop and maintain a labor schedule that is efficient and cost-effective
Build sales consistently and deliberately by implementing approved marketing and promotional items
Purchase (POP) materials, posters, and placemats
Oversee inventory management including PARS adherence, timely ordering, and supply chain management
Maintain the restaurant structure including but not limited to appliances, equipment, deep cleaning, sanitation practices, indoor and exterior restaurant appearance
Follow proper cash handling procedures
Attend all required leadership meetings
Provide quarterly reports on the state of the business