Restaurant General Manager - Dean's Steakhouse

JW Marriott Charlotte•Charlotte, NC

3d•$75,000 - $109,000

About The Position

Dean’s Italian Steakhouse is a classic steakhouse with Italian expression, serving prime cuts of beef and authentic homemade pasta, including 100% American Wagyu. Dean’s delivers a timeless dining experience in a modern, rustic setting where every detail celebrates life through food, familial gatherings, and exceptional service. Located in Uptown Charlotte, our restaurant brings energy, warmth, and a sense of occasion to every meal. We are seeking a visionary and hands-on General Manager to lead the restaurant’s operations and leadership team. The ideal candidate is a strategic operator who sets and upholds the highest standards of service, execution, and team development. This leader inspires through action, cultivates culture through example, and drives results with integrity and purpose. Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in.

Requirements

Proven experience managing multiple leaders across diverse front-of-house and back-of-house teams.
Strong background in dining operations, with deep knowledge of wine and food pairings (Sommelier certification not required).
Experience managing multiple meal periods; prior oversight of In-Room Dining operations is a plus.
Process-driven approach with exceptional organizational and operational execution skills.
Demonstrated success in developing people and driving positive team culture.
Entrepreneurial mindset with a focus on continuous improvement and long-term growth.
Strong communication, business acumen, and problem-solving abilities.

Responsibilities

Lead all aspects of restaurant operations to deliver a seamless, elevated dining experience across multiple meal periods.
Direct and develop a team of managers and associates, fostering a culture of excellence, accountability, and growth.
Drive operational performance through consistent execution of systems, processes, and service standards.
Oversee financial performance, managing budgets, forecasting, and strategic initiatives to achieve and exceed profitability goals.
Partner closely with the culinary and beverage teams to ensure menu quality, operational flow, and a strong wine and beverage culture.
Champion guest satisfaction and brand reputation by ensuring service excellence and quick resolution of all guest concerns.
Collaborate cross-functionally with corporate, marketing, and hotel leadership to align on promotions, activations, and business goals.