Restaurant General Manager - Fine Dining

Nemacolin Career•Farmington, PA

1d•Onsite

About The Position

The Restaurant General Manager is responsible for creating a fine dining experience that creates and ensures a positive and memorable guest dining experience. Will be accountable for overseeing all day-to-day operations from planning to execution of all Forbes Five Star Standards, quality assurance, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities. Will provide collaborative leadership working closing with the Outlet Executive Chef in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. This position is a key leadership role within the Food and Beverage Department’s management team. Please note: we do not accept submissions from third party recruiters or agencies. ESSENTIAL FUNCTIONS: Restaurant Management: Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint Working closing with Outlet Executive Chef to attract, select, and retrain top talent, and creating a positive and professional work atmosphere May assist Outlet Executive Chef and culinary team on menu recommendations; works closely with sommelier on wine offerings Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition Financial Management: Oversee weekly, monthly, and quarterly accounting for revenues and expenses Review resort daily financial report and respond accordingly Manage salaries and wages, and operating expense in-line with the approved financial plan and budget Guest Satisfaction: Ensures and reinforces Forbes Five Star are achieved and sustained Interact with guests utilizing Nemacolin’s brand standards, providing the guest with information about the resort, and highlighting unique features and offerings Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner Associate Engagement: Train and develop staff, ensuring performance quality and memorable experiences for guests Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant’s standards

Requirements

Bachelor’s degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
superior customer/guest relations experience required.
Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates.
Excellent managerial, accounting/finance skills, and computer/systems proficiency.
Proven track record of staff development and retention.
Possess an outgoing professional, collaborative, and positive demeanor in all interactions.
Be able to multi task; adapt to change; and problem solve with finesse.
Strong organizational and time management skills.
Must be able to speak English.
Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team.
Attend all mandatory meetings within F&B department and resort.
Must be able to lift/pull/push/carry approximately 10-30 pounds.
Must be able to stand continuously for 90-95% periods of time.

Nice To Haves

Experience in a Forbes 4 or 5 star rated restaurant is preferred.
Strong wine knowledge preferred.

Responsibilities

Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint
Working closing with Outlet Executive Chef to attract, select, and retrain top talent, and creating a positive and professional work atmosphere
May assist Outlet Executive Chef and culinary team on menu recommendations; works closely with sommelier on wine offerings
Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition
Oversee weekly, monthly, and quarterly accounting for revenues and expenses
Review resort daily financial report and respond accordingly
Manage salaries and wages, and operating expense in-line with the approved financial plan and budget
Ensures and reinforces Forbes Five Star are achieved and sustained
Interact with guests utilizing Nemacolin’s brand standards, providing the guest with information about the resort, and highlighting unique features and offerings
Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner
Train and develop staff, ensuring performance quality and memorable experiences for guests
Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff
Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities
Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant’s standards

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance.
Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.