Restaurant General Manager
About The Position
Join SSP America as our next Shake Shack Restaurant General Manager and guide a quick-service concept in one of the most dynamic, fast-paced environments in the industry. Airport restaurants run differently — higher volume, tighter coordination, and a whole new level of operational challenge. As the General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that drive guest experience, financial results, and team culture. This is a role for someone who wants to level up fast, take ownership, and grow in a nationwide organization.
Requirements
- Minimum 3 years as a Quick-Service Restaurant GM required. Shake Shack GM level experience highly desirable.
- Strong financial and operational skills
- Ability to manage high-volume, multi-priority environments
- Experience leading diverse teams
- A mindset geared toward service, coaching, and accountability
- Comfortable using POS systems, MS Office, and operational tools
- A desire to grow — we promote strong leaders fast
Nice To Haves
- Shake Shack GM level experience highly desirable.
Responsibilities
- Quick service restaurant with Shake Shack brand standards
- Cost control, ordering, and scheduling
- Hiring, training & team leadership
- Guest experience & hospitality standards
- Safety, compliance & food quality
- Collaboration with airport leadership
- Forecasting, budgeting & business planning
Benefits
- Potential Quarterly Bonus + Year-End Super Bonus
- Full Benefits
- Career Growth
- National Company Footprint
- Full medical, dental, vision, life insurance & PTO
- 401(k) with company match
- Airport environment = never boring
- Career progression across 60+ airports in North America
- Work for one of the largest airport restaurant operators in the world
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
