Restaurant General Manager - Upscale Mediterranean Concept

The 'Quin House•Boston, MA

About The Position

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact. A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy. WHO ARE WE LOOKING FOR? The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything food & beverage, hospitality, people, talent development, teambuilding and people culture champion. They enjoy being part of a dynamic environment and are committed to being a team player. They should have a demonstrated ability to think analytically about the business, have keen financial acumen, excellent people leadership skills, question proposed processes and initiatives, an abundance of creativity, desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards. Primary Responsibilities Provides direction and leadership for full-service upscale restaurant. The General Manager is responsible for leading the restaurant and staff in achieving the operational and financial goals, managing the performance, maintaining the facilities in accordance with The ‘Quin House service standards, and ensuring high member satisfaction and exceptional dining experience.

Requirements

At least 3-5 years of progressive experience as a Restaurant General Manager
Service oriented style with exquisite professional presentations skills
Ability to lead and grow a team of managers
Experience managing and developing teams
Results-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the details
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills in English; Proficiency in additional languages a plus
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Demonstrated ability for process excellence and project management
Experience implementing new F&B concepts
Ability to read and understand P&L reports and make strategic decisions based on financial data
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Comfortable with WORD, PowerPoint and Excel
High School Diploma or equivalent required

Nice To Haves

Startup/opening of luxury hotel/restaurant experience preferred
Bachelor’s degree preferred

Responsibilities

Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
Manage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage, events, and rooms quality, cleanliness and sanitation
Implement overall food & beverage strategy that aligns with organizational policies and goals
Develop and recommend the annual budget, marketing plans and objectives and manage within those approved plans
Monitor and analyze cost center financial performance and contribution to club’s profitability
Implement and maintain F&B marketing and other marketing activities and club programming initiatives
Hire, train, empower, coach and counsel, and performance reviews
Manage payroll, reports, forecasts, inventory and budget for the restaurant
Introduce procedures to increase member and employee satisfaction
Understand all policies, procedures, standards, specifications, guidelines and training programs for The ‘Quin House
Assume 100% responsibility for the quality of services provided
Perform purchasing and inventory responsibilities on a daily/weekly basis
Fill in where needed to ensure guest service standards and efficient operations
Continually strive to develop the staff in all areas of managerial and professional development
Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
Assist in creating a dynamic menu for all outlets that evolve and changes on a regular basis
Investigate and resolve member complaints regarding food quality and service
Assume additional tasks assigned to you by your direct supervisor or any manager of The ‘Quin