Chick-fil-A Restaurant General Manager
About The Position
Chick-fil-A at First Street Restaurant General Managers hold a unique position, overseeing all aspects of our multi-million dollar restaurant, including people, products, business, and operations. Your role is vital in building a strong leadership team that consistently delivers Gold Standard customer service and effectively drives business results. This includes the full spectrum of HR responsibilities—recruiting, training, developing, and retaining both part-time and full-time staff. Open Availability, to work most Fridays and Saturdays, as well as during peak holiday seasons, is required. Please note that Chick-fil-A is closed on Sundays.. You are also accountable for all restaurant operations, such as managing hours, protecting assets, and maintaining kitchen and inventory organization. By developing a deep understanding of our customer base and product assortment, Chick-fil-A General Managers can leverage these insights to propel the business forward. Our management team fosters strong relationships with cross-functional partners, Support Center staff, and associates, thereby inspiring a culture characterized by inclusivity, collaboration, and optimism.
Requirements
- Bachelor's Degree or related experience
- 2+ years of restaurant management experience
- Proven leadership experience and ability to thrive in team-based settings
- Proven ability to drive business results in a restaurant environment
- Strong critical thinking & problem solving skills
- Ability to work in a fast-paced and dynamic environment
- Strong ability to assess and develop talent
- Excellent communication and leadership skills
- High attention to detail, thoroughness and accuracy
- Self motivated with ability to take initiative
- Strong ability to build relationships and collaborate effectively
- Track record of creating an inclusive, collaborative and fun working environment!
- Lift 20lb-50lbs
- Open Availability, to work most Fridays and Saturdays, as well as during peak holiday seasons, is required.
Nice To Haves
- Proficiency in a Language other than English is a Plus
- ServSafe Manager Certification
- Ability to manage multiple priorities, projects and deliverables effectively
Responsibilities
- Create exciting and engaging environment by upholding restaurant’s vision and standards
- Generate new ideas to improve restaurant experience
- Train and manage team members to engage with customers and ensure they have a great restaurant experience
- Stay informed on new menu items/market initiatives and share knowledge with restaurant's team and customers to drive sales results
- Leads and executes company management initiatives, to develop restaurant leaders/managers for career progression.
- Manage annual reviews, participates in hiring decisions, and identifies opportunities to maintain high retention
- Approves schedules and manages budget
- Creates engaging environment by upholding Chick-fil-A's First Street vision and setting the example of being business minded and customer focused.
- Partners with teams to ensure restaurants follows visual cleanliness & food safety guidelines.
- Resolves operational and customer issues
- Cash Management
- Inventory control cost
- Safety & Security Compliance
Benefits
- Bonus/Incentive Program
- Paid Time Off
- 401k retirement plan
- Medical, Dental, & Vision Insurance Available
- Leadership Training and Development
- Opportunities for Career Advancement
- Free Employee Meals
- Paid Sick Leave
- Remarkable Scholarships (range $1000-$25,000)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
