Restaurant General Manager - Southern Pines NC

Early Bird Night Owl•Durham, NC

12h•$80,000

About The Position

The General Manager is a dynamic leadership role accountable for overseeing all front-of-house and back-of-house operations at Wisco Taco Foxtrot. This individual ensures that every aspect of the guest experience meets the company’s high standards for quality, service, and hospitality. With a hands-on approach, the GM works closely with managers and staff to maintain operational efficiency, uphold food and service standards, and foster a positive and professional team culture. In addition to driving day-to-day excellence, the GM plays a key role in menu execution, financial performance, health and safety compliance, and team hiring and development. They are accountable for optimizing labor, controlling costs, and supporting marketing efforts to enhance revenue and brand presence. By leading with integrity, mentoring team members, and maintaining a strong presence on the floor and in the kitchen, this role ensures Wisco Taco Foxtrot is a fun and delicious dining destination while building a motivated, guest-focused team.

Requirements

Minimum of 3 yearsofrestaurant operations management
Minimum of 3 yearsofprofessional kitchen experience, ideally in a leadership role
Strong leadership skills and the ability to train, coach, develop and motivate others
Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment
Highest level of integrity and a hands-on management style
Exceptional organizational and operational skills, and detail-oriented with proven time management skills
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking
Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
High School Diploma / GED required

Nice To Haves

Experience with Toast point of sales system strongly preferred
Degree or training in Culinary Arts, Hospitality or related field preferred

Responsibilities

Accountable for day-to-day operations ensuring the quality and standards set forth by Early Bird Night Owl
Responsible for conductingeffective weekly manager meetings with F&B managers to ensure service standards and expectations areproperly communicated
Responsible for workinga variety of floor shifts throughout the week to understand operations and find efficiencies, ways to increase revenue, and areas of improvement for training
Accountable for monitoringthat food quality is consistent, appealing, and prepared to guest specifications
Responsible for leadingthe team by exampleand withprofessionalism and integrity
Responsible formaintainingahigh levelof day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
Responsible for preparingandupdatingall food menus (restaurant, bar, catering) based ondirection from Early Bird Night Owl
Accountable for trainingteam on recipes for all menu items
Accountable for preparing and updating beverage menus based on direction from Early Bird Night Owl
Accountable for producinghigh-quality plates both design and taste-wise
Accountable and Responsible for interactingwith guests to obtain feedback on quality of service and food in outlets
Responsible for resolvingguest complaints and coordinatingwith department leaders to resolve service delivery or quality breakdowns
Accountable for monitoringguest reviews across all platforms andutilizeas training toolsforteam members
Responsible for promotinghigher Guest Satisfaction Survey results and exceed company-based bench line criteria by uncovering and resolving inconsistencies
Accountable for collaboratingwith Marketing to ensure that all F&B Collateral isaccurateand updated
Accountable for reconcilingdaily audit/closingmaterials
Accountable for overseeingall food and beverage ordering and inventorying
Accountable for preparingschedules for all team members based on forecasts and budgets
Accountable for preparing,submitting, and controllingpayroll each pay period
Responsible for reviewinglabor reports,employeeschedulesand punch clocks toeliminateunnecessary labor overages and to ensure that guest service, operational needs, and financialobjectivesare met
Responsible for collaboratingwith marketing to brainstorm programming and events
Responsible for preparingmonthly performance reports and commentary to influence yearly budget
Responsible for enforcingall food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
Accountable for ensuringproper storage, rotation of inventory, and quality control
Accountable for coordinating acleaning program,identifyingtrendsand making recommendation for improvements
Responsible for enforcingEarly Bird Night Owl human resources policies in all aspects of employee and guest relationships
Responsible for informingmanagers and teamofany propertyactions,programsand initiatives
Accountable for interviewing, coaching, and supportingassociates, ensuring they performin accordance withestablished brand standards and consistent withWisco Taco Foxtrot’score values
Accountable for hiringand onboardingemployees with intentionality to increase the probability of success, longevity, and growth of their tenure within the company
Responsible for implementingdetailed and ongoing training programs
Accountable for directly supervisingall staff members andoversee day-to-day activities
Responsible for workingthe line and activeexpeditingas needed by managing orders, ticket times, andmonitoringdietary needs
Responsible foridentifyingstrengths and weaknesses of each employeein order tomentor and grow them professionally
Responsible for establishing KPI’s forteam members and managersand review goals biannually
Accountable for advocatingandmaintaininga team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed