Restaurant General Manager, Humuhumunukunukuāpuaʻa - Grand Wailea, A Waldorf Astoria Resort

Hilton•Wailea-Makena, HI

5d•$90,000

About The Position

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Restaurant General Manager to join the Food & Beverage team! Located on 40 acres of lush tropical gardens, this Forbes 4Star, AAA 4Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and inroom dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. In this role, you will daytoday operations of Humuhumunukunukuāpuaʻa, managing a team of 3040 Front of House Team Members and reporting directly to the Director of Food & Beverage. The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 23 years of restaurant management experience in an upscale dining environment is required. Experience managing high volume operations and managing a unionized work environment is preferred.

Requirements

At least 23 years of restaurant management experience in an upscale dining environment is required.
Exceptional leader with a passion for creating extraordinary experiences
Talent for training and developing others
Experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations).

Nice To Haves

Experience managing high volume operations
Experience managing a unionized work environment

Responsibilities

Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy
Maximize efficiency technology system(s) (i.e. Open Table)
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Initiate and implement upselling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and crossselling products and services hotelwide
Recruit, interview and train team members

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
Debtfree education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, Englishlanguage learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs