Oversee and influence the service and culture of our dining operations at Black Iron Kitchen & Bar and Timber Room. As a passionate, creative and energetic leader, ensure an excellent guest experience by directing, implementing and maintaining service standards and motivating and guiding members of the team. Plan and execute all aspects of service delivery and oversee day-to-day operations of Black Iron Kitchen & Bar and Timber Room. Ensure high standards are maintained by providing the team with ongoing training, coaching and guidance. Monitor and assess quality, service and guest satisfaction trends and make adjustments to beverage, service, and food accordingly. Be the front line of financial responsibility by collaborating with culinary and Director of Outlets to ensure cost control of OSE, liquor, food, and labor. Initiate and implement marketing strategies and up-selling techniques to promote satisfaction and maximize overall revenue. Maintain and champion the Auberge Collection culture while creating unique and memorable experiences for our guests. Diligently monitor and follow up on all service recoveries.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed