Restaurant General Manager

Pizza Hut • Apache Junction, AZ

193d

About The Position

Desert De Oro Foods (DDO) is a company that prides itself on developing a culture of trust, loyalty, and excellence. The company emphasizes leadership development, managerial proficiency, and operational excellence, which is reflected in the recognition received by DDO's award-winning management team. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even during economic downturns. The company's goals include continued growth and leadership development, encapsulated in their motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." DDO is characterized by its ethical, passionate, and committed approach to business.

Requirements

• Must be at least 18 years of age.
• High School Diploma or GED; College or University Degree preferred.
• Must have reliable transportation.
• Must pass background check criteria.
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment, including Profit & Loss responsibility.
• Basic business math and accounting skills to manage Profit & Loss in the restaurant.
• Strong interpersonal and conflict resolution skills.
• Good oral/written communication skills and strong team-building capability.
• Strong analytical/decision-making skills.
• Basic personal computer literacy.
• Passionate about providing excellence in execution of quality food, service, cleanliness, and speed standards.
• Dynamic, energetic, and positive leader; self-starter, proactively driven to get things done.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

Nice To Haves

• Experience in the Quick Service Restaurant industry.
• Leadership experience in a high-volume restaurant setting.

Responsibilities

• Manage a Pizza Hut restaurant within company policies and guidelines to ensure customer satisfaction and profit maximization.
• Train employees and respond to customer service needs while modeling appropriate behaviors in the restaurant.
• Drive culture, problem solve, resolve conflicts, communicate, and motivate to achieve results through others.
• Recruit and equip high-quality operators to deliver great customer experiences.
• Build a healthy and robust bench of developed and capable Managers and Team Members.
• Lead performance management processes for all employees in the restaurant.
• Ensure complete and timely execution of corporate and local marketing programs.
• Facilitate a safe working and customer experience environment by promoting safe work behaviors.
• Control day-to-day operations by scheduling labor and ordering food and supplies for a restaurant with average daily transactions of 200-500.
• Ensure compliance with local health and safety codes and company safety and security policies.
• Serve as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
• Track, analyze, and identify root causes of customer complaints and implement systematic solutions.
• Build SMART action plans to resolve issues in the restaurant.
• Monitor restaurant Speed with Service (SWS) performance and provide coaching to meet performance targets.
• Control Profit & Loss by following cash control/security procedures, maintaining inventory, and reviewing financial reports.
• Ensure maintenance of equipment, facility, and grounds through a Preventative Maintenance Plan based on Company Standards.
• Review and prioritize store capital expenditure requests and establish vendor relationships for scale leverage.
• Analyze sales, labor, inventory, and controllables to coach on corrective actions for margin and sales growth targets.

Benefits

• Opportunities for leadership development and career growth.
• A culture that fosters creativity and encourages pursuit of passion.
• A unique work environment that connects with fans through sports, gaming, and music.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED