Restaurant General Manager - Gusto!

Nemacolin • Farmington, PA

268d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The Gusto! Restaurant General Manager is responsible for assisting in overseeing all day-to-day operations of the restaurant, ensuring that every guest experience is a memorable one. This position plays a key role in the Food and Beverage Department as part of the management team. All outlet leaders are responsible for the fiscal success of both their managing outlet and the overall success of the Food and Beverage Department through teamwork, promotion and retention of associates, as well as creative problem solving.

Requirements

• Associates degree required in Hospitality or related field; bachelor's degree preferred.
• Minimum of 2-3 years' management experience in a Food & Beverage Restaurant.
• 1-2 years of experience as an Assistant or Restaurant General Manager role.
• Experience in a full-service, upscale Italian or Mediterranean restaurant required.
• Experience in a Forbes four or five-star-rated restaurant is preferred.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must possess superior communication skills.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs.

Nice To Haves

• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers.
• Responsible for all day-to-day restaurant operations.
• Communicates directly and on behalf of the owner, executives, associates, family members and others.
• Meets all financial goals in accordance with budget.
• Works closely with the Chef de Cuisine and Vice President of Food and Beverage.
• Completes critical aspects of deliverables with a hands-on approach.
• Approves all schedules created by management team.
• Ensures accurate and timely submission of payroll.
• Communicates all resort news to associates as needed.
• Attends all mandatory meetings within department and resort.
• Follows up with guest concerns in a timely fashion.
• Assists in creating yearly operating budget.
• Demonstrates independent and advanced decision-making for complex problems.
• Provides impartial coaching and instructive feedback to all Food and Beverage leaders.
• Reviews resort daily financial reports and responds accordingly.
• Responsible for guest satisfaction and ensures Forbes standards are achieved.
• Creates work schedules to ensure adequate staffing during dining periods.
• Ability to communicate effectively and professionally with external contacts.

Benefits

• Attractive 401(k) plan.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.
• Access to Wisteria Associate Community with exclusive amenities.
• Associate Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Associate degree