Restaurant Franchise Business Consultant

International Dairy Queen

2d•$92,399 - $105,341•Hybrid

About The Position

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com. Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. Job Description We have an exciting opportunity for a Franchise Business Consultant in a home‑based role , ideally located in Moncton, Fredericton, or Saint John, New Brunswick, Canada . The Franchise Business Consultant provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of CMAC and OPAC chairpeople and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.

Requirements

Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience
4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience)
Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred) and restaurant operations
Excellent written and verbal communication skills, proficient in Microsoft Word, Excel and Powerpoint
Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients and ability to provide excellent customer service to both internal and external clients
Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
Ability to work on evenings and weekends, as necessary, to meet business needs
Frequent (4+ hours per day) communication via telephone and email
Ability to travel 2 - 4 weeks per month for franchisee and staff meetings/visits
Ability to drive an automobile for franchisee and staff meetings/visits which may require sitting in vehicle up to 8 hours per day and the ability to travel by air
Ability to stand on concrete or tiled floors for up to 8 hours per day
No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen® or Orange Julius® restaurant environment
A clean driving record and ability to be insured to drive a car are required

Responsibilities

Planning Effectively implement and execute on the Operations Vision & Strategy in support of the broader organizational 10x30 Ambition.
Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development and supply chain plan)
When and where appropriate, establish and implement effective action plans with franchise owners in the district.
Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCI’s operating standards.
Monitor progress and goal achievement status.
Consulting Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by DQCI’s operating standards.
Provides impactful advice and counsel to position franchisees for optimal financial health.
Provide training and on-going consulting support to achieve our desired sales to investment ratio of 1:1.
Implement strategies to assist franchisee in executing human resource, training and professional development plans and programs, where appropriate.
Partners with appropriate DQCI’s staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and DQCI standards.
Other Provide support to other departments/functions as needed.
Assist with new store openings as required.
Complete Ad Hoc projects as required.